Terms and Conditions

I. Basic Provisions

  • These terms and conditions govern, in accordance with the provisions of Section 1751 (1) of the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement and an agreement on the provision of digital content concluded between the seller and the buyer through the seller's online shop, accessible primarily at: https://www.onyxx.gg/, or through language versions on other domains, or on the same domain in another language.

  • By "Buyer", we mean you, whether you are consumers or entrepreneurs within the meaning of effective legislation (some passages explicitly apply only to consumers).

  • By "Seller", we mean our company Onyxx Gaming, s.r.o., ID No.: 24095915, with its registered office at Korunní 2569/108, 101 00 Prague 10, registered in the Commercial Register maintained by the Municipal Court in Prague under File No. C 438834, which also operates the e-shop at the specified address.

  • For contact purposes, please primarily use our email address info@onyxx.gg, and secondarily the phone number +420 723 203 692. A lot of information is also available on our Discord. However, for communicating orders or exercising rights, please exclusively use our email address info@onyxx.gg (where possible given the nature of the request). No other communication channels are designated.

  • By "ordering goods" from our e-shop, we mean the process of concluding a purchase agreement, the contracting parties of which are you and us, and the subject of which is our obligation to hand over the purchased goods to you and enable you to acquire ownership rights to them, and on the other hand, your obligation to take over the goods and pay us the purchase price.

  • By "Agreement", we mean the purchase agreement pursuant to Section 2079 et seq. of the Civil Code.

  • Given the type of goods we offer for order, we possess all necessary legal prerequisites for their issue and distribution within the Czech Republic and act in full compliance with all regulations in the field; in particular, regarding copyrighted works (directly or indirectly related), our right to dispose of them is not limited in any way.

  • All texts, graphics, illustrations, photographs, and other accompanying materials are copyrighted works within the meaning of effective legislation, over which we exercise full copyright. Any handling of these copyrighted works on your part that contradicts legal regulations or our prior agreement constitutes an infringement of copyright.

  • These terms and conditions form an integral part of the agreement. If two contradictory provisions occur (one here in the terms and conditions and another agreed upon via a different method of negotiating the content of the agreement), the provision in the terms and conditions will not be applied. The agreement and the terms and conditions are drawn up in the Czech language.

  • If explicitly agreed upon, an agreement can be concluded that does not include these terms and conditions at all, or certain provisions of these terms and conditions may be modified.

  • By concluding the agreement, you accept these terms and conditions in their current form as of the date the agreement is created.

  • We may amend or supplement the text of the terms and conditions. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the terms and conditions.

  • Relationally to you, we are not bound by any codes of conduct within the meaning of Section 1820 (1)(n) of the Civil Code.

II. Information

1. Price Information:

  • All listed prices are contractual, final, and presented in CZK, or in other currencies according to your settings and web capabilities, including all taxes and fees (delivery and packaging costs are not included in this price); if a price is listed incorrectly, we will proceed according to the steps in section III.6 of the terms and conditions;

  • If the goods are delivered or packaged in a special way, special costs for transport and packaging will be charged; these costs are either listed next to the relevant goods in our e-shop or agreed upon in advance;

  • The final price you are obliged to pay consists of the price of the goods and any costs for special delivery and packaging; this price cannot be unilaterally changed. Any discounts on the price of the goods provided by the seller cannot be combined with each other;

  • We do not primarily require a deposit or other similar payment from you. This does not affect the obligation to pay the price of the goods in advance.

2. Information on Accepted Payment Methods:

  • You can pay the price using the following methods:

    • Cashlessly by payment card via the GoPay payment gateway, or via Google Pay;

    • Cashlessly using PayPal services;

    • Cashlessly by bank transfer to our bank account No. 2803404497 maintained with Fio banka, a.s. (IBAN CZ77 2010 0000 0020 0340 4499, BIC/SWIFT FIOBCZPPXXX); in this case, you must state the order number as the variable symbol, which can be found in the order confirmation pursuant to section III.5 of the terms and conditions.

  • In the case of payment via the above-mentioned options, your obligation is fulfilled at the moment the relevant amount corresponding to the price is credited to our account;

  • The price is payable within 3 days of concluding the purchase agreement. Cashless payment by card via the payment gateway occurs upon sending the offer, prior to its acceptance according to section III.5 of the terms and conditions.

3. Information on Goods Delivery:

  • Goods can only be delivered by receiving them from a carrier under the conditions set out in section IV of the terms and conditions;

  • You acquire ownership rights to the goods upon receiving them or upon full payment of the price, whichever occurs later. The moment of transfer of risk of damage to the goods is set at the moment of handover to the first carrier.

4. Information for Custom Orders and Made-to-Order Production:

  • Based on an individual query from the buyer, the seller may allow the conclusion of an agreement under individually negotiated conditions, especially in the case of bulk orders, custom-made or modified goods, promotional or merchandising products, or other custom fulfillments provided on the basis of an individual agreement (especially regarding size specification, combination of variants, personalization, pre-order mode, or other customization to the buyer's individual requirements);

  • In these cases, the purchase agreement may be concluded based on an individual offer from the seller, which may contain different conditions than those specified in these terms and conditions;

  • Individually negotiated conditions take precedence over the text of these terms and conditions;

  • Unless explicitly agreed otherwise, these terms and conditions apply appropriately to agreements concluded in this manner;

  • In the case of goods manufactured or customized according to the buyer's requirements, a deposit on the purchase price or different payment conditions may be agreed upon;

  • In the case of goods manufactured or customized according to the buyer's requirements, the buyer acknowledges that after concluding the purchase agreement and starting production, the order cannot be unilaterally canceled unless the seller decides otherwise;

  • Goods made according to the individual requirements of the buyer may be subject to restrictions on the right of withdrawal to the extent set by legal regulations, in particular Section 1837 of the Civil Code.

5. User Account Information:

  • For easier navigation within the e-shop, you as a buyer have the option to create a user account, or register, based on which a user account will be created for you;

  • Through the user account, the buyer can primarily manage their personal data, track order history, and place orders without re-entering data;

  • When registering, you are obliged to provide truthful and current information. In the event of a change, the buyer is obliged to update this information in the user account;

  • Access to the user account is secured by a username and password. The buyer is obliged to keep these access credentials confidential. The buyer is not entitled to allow third parties to use the user account;

  • We reserve the right to cancel your user account, especially if you do not use it for a long period or if you breach your obligations arising from the purchase agreement or these terms and conditions;

  • The buyer acknowledges that the user account may not be available continuously, particularly with regard to necessary maintenance of the seller's hardware and software equipment; and

  • Creating a user account is not a condition for concluding a purchase agreement through the e-shop.

III. Conclusion of the Purchase Agreement

  • The purchase agreement is concluded at the moment the acceptance of the proposal to conclude it (the offer) is delivered to the other party. Acceptance of this offer with any addition or deviation is not an acceptance in the legal sense and has no legal effect.

  • Confirmation of the content of a purchase agreement concluded in a non-written form that shows deviations from the actually agreed content also has no legal effect; furthermore, the offer is confirmed to the email address you provided.

  • Receipt of unrequested fulfillment on your part does not constitute acceptance of an offer in the legal sense and also has no legal effect.

1. Presentation of Goods and Information:

  • Proposals to supply goods for a specified price in our e-shop do not constitute an offer; simply "accepting" such a proposal to supply goods (by placing your order) cannot yet express your intent to conclude a purchase agreement regarding these goods. The presentation of goods in the online shop is not an offer in the legal sense. All presentation of goods placed on the web interface of the shop is for informational purposes only, and we are not obliged to conclude a purchase agreement regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply;

  • Information provided on our e-shop regarding price, characteristics, quality, design, and quantity of goods forms a binding basis for making an offer on your part (with the exception of incorrectly listed prices pursuant to section III.6 of the terms and conditions);

  • An offer in the legal sense is therefore understood only as the order sent by you via the online order form; a condition for such a valid order is the truthful and complete filling of all required data and essentials specified in the order form, as well as familiarization with and consent to these terms and conditions.

2. Procedure for Concluding the Agreement:

  • You place an order by filling in all required fields in the order form, familiarizing yourself with the text of these terms and conditions and agreeing to them, and then submitting your offer by confirming the order;

  • Up until the order is sent, you can check and change the input data you entered into the order, also considering your option to detect and correct errors made during data entry;

  • As soon as you place an order (make an offer), we will process it without delay and confirm its receipt electronically to the email address you provided; however, this confirmation is not yet acceptance of the offer in the legal sense;

  • You may withdraw your offer up until the moment the acceptance of the offer is sent, or until such acceptance is delivered to you, without giving any reason, to our email address info@onyxx.gg;

  • Acceptance of the offer is an affirmative response that we send you electronically to your specified email address after processing and confirming the order; in this acceptance, we may not make additions or deviations from the content of the order, except in the case of an incorrectly listed price (pursuant to section III.6 of the terms and conditions) and cases where the listed goods are no longer offered;

  • At the moment the acceptance of the offer is delivered to you, the purchase agreement is concluded, provided that we bear no responsibility for potential data transmission errors;

  • Attached to the order confirmation is also the text of the terms and conditions effective on the day you expressed your consent to them in the order;

  • In the case of custom orders and made-to-order production pursuant to section II.4 of the terms and conditions, or goods marked as a pre-order or in a similar manner, the purchase agreement is concluded only at the moment the full purchase price is credited to the seller's account. For such goods, the order is binding and placed into production only after the full purchase price is paid. Until then, the seller is not obliged to fulfill the order.

3. Procedure in Case of an Incorrectly Listed Price:

  • If an incorrect price is listed for ordered goods in our e-shop (e.g., due to a change in price conditions), we will immediately state the correct price in our response to your order;

  • Such a response is not an acceptance of the offer, but a counter-offer, and to conclude the purchase agreement, you must confirm this new price electronically to our email address info@onyxx.gg;

  • The purchase agreement is concluded (with the new price) only upon receipt of such confirmation; furthermore, you must not make additional addenda or deviations in this confirmation.

  • You hereby agree to the use of means of distance communication when concluding the purchase agreement. Costs incurred by you when using means of distance communication in connection with concluding the purchase agreement (internet connection costs, telephone call costs) are borne by the buyer, and these costs do not differ from the basic rate.

  • Promo codes or discount codes offered by us may be used towards paying the purchase price. The following conditions apply to them:

    • As part of marketing campaigns, we may provide buyers with promo codes or discount coupons that entitle them to a discount on the purchase price of goods;

    • A promo code can only be redeemed when concluding a purchase agreement through the e-shop by entering the code in the appropriate field of the order;

    • Promo codes cannot be exchanged for cash or any other form of fulfillment. Promo codes also cannot be applied retroactively after concluding the purchase agreement;

    • Unless explicitly stated otherwise, only one promo code can be applied per order;

    • A promo code can only be used during its validity period and under the conditions set by the seller. After the expiration date, the promo code cannot be redeemed;

    • The seller is entitled to refuse the redemption of a promo code, particularly if it was used in violation of the promotional campaign terms, obtained unlawfully, or is already used or invalid;

    • In the event of withdrawal from the purchase agreement or return of goods, entitlement to the used promo code expires unless the seller explicitly states otherwise;

    • If a discount on the purchase price was provided via a promo code, only the actually paid portion of the purchase price will be refunded upon withdrawal from the agreement; and

    • The seller reserves the right to change or terminate marketing promotions and terms of promo code use.

IV. Delivery of Goods

1. Delivery of Goods via Carrier:

  • We provide delivery of goods through companies Zásilkovna, Česká Pošta, and PPL under their standard transport and price conditions;

  • When ordering goods, you are obliged to specify a concrete address for delivery; in the event of an incorrectly stated address, you bear responsibility for delivery problems as well as any resulting damages;

  • Regardless of this delivery method, you may choose a different delivery method; however, in such a case, you bear the risk (risk of damage to the goods) and potential additional costs associated with this delivery method;

  • We hand over the goods to the carrier within 7 days after the purchase price is credited to our bank account in the case of cashless payment options (with occasional exceptions that may extend this period by a few days); we will inform you about handing over the goods to the carrier via your specified email address;

  • If, for reasons on your part, goods must be delivered repeatedly or in a manner other than specified in the order, you bear the costs associated with repeated delivery, or costs associated with another delivery method;

  • Upon taking over the goods, you are obliged to check the integrity of the packaging, and in case of any defects, immediately notify the carrier; if you discover a breach of packaging indicating unauthorized intrusion into the shipment, you do not have to accept the shipment from the carrier.

  • You are obliged to take over the goods upon delivery at the address entered during the order process. In the event that damaged goods are delivered and this cannot be detected upon receipt, you are obliged to inform us immediately electronically at our email address info@onyxx.gg.

  • If goods are to be packaged and delivered in a special manner, this must always be explicitly agreed upon.

  • The delivery period begins upon full payment of the purchase price; the length of the delivery period is specified in our e-shop for the relevant goods. If ordered goods cannot be delivered within the specified period, we will inform you immediately and set a substitute delivery period by mutual agreement.

  • An invoice issued based on the purchase agreement also serves as a tax document and delivery note; the invoice is sent electronically to your email address provided in the order.

  • In the event of your delay in taking over the goods, we are entitled to a storage fee of a customary amount.

  • If, for reasons on your part, goods must be delivered repeatedly or in a manner other than specified in the order, you are obliged to pay the costs associated with repeated delivery or costs associated with another delivery method.

V. Our Liability

  • The provisions below do not apply to cases where you are an entrepreneur and, upon concluding the purchase agreement, it is clear from the circumstances that the purchase also relates to your business activity, unless stated otherwise.

  • If requested, we will confirm to you electronically at your specified email address the extent and duration of your obligations; the procedure for exercising rights from defective performance can be found in these terms and conditions.

1. Our Liability for Defects in Goods:

  • To the maximum extent possible, we are responsible for ensuring that goods are free from defects upon receipt (defects are understood, in particular, as the goods lacking agreed properties, not being suitable for the requested purpose or the purpose for which goods of this type are usually used, not corresponding in quality or execution to an agreed sample or model, being in inappropriate quantity, measure, or weight, or failing to comply with legal regulations);

  • You are entitled to exercise the right regarding defects that manifest in the goods within 24 months of receipt, under the conditions stated below. However, this does not apply to goods that have a specified period during which they can be used according to legal regulations, i.e., expiration date or minimum shelf life (typically indicated on the packaging, instructions, or advertisement);

  • You do not have such a right from defective performance if you knew prior to taking over the goods that they were defective, or if you caused the defect yourself.

  • Rights and obligations of contracting parties in the context of consumer protection regarding rights from defective performance are governed by relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174b of the Civil Code and the Consumer Protection Act).

  • We warrant to you that the goods are free from defects upon receipt. In particular, we warrant that the goods:

    • Correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed properties;

    • Are suitable for the purpose for which the buyer requires them and with which we agreed; and

    • Are delivered with agreed accessories and instructions for use, including assembly or installation instructions.

  • We warrant to you that, in addition to the agreed properties:

    • The goods are suitable for the purpose for which goods of this type are customarily used, also with regard to third-party rights, legal regulations, technical standards, or industry codes of conduct if technical standards do not exist;

    • The goods correspond in quantity, quality, and other properties, including durability, functionality, compatibility, and safety, to customary properties of items of the same type that the buyer can reasonably expect, also with regard to public statements made by the seller or another person in the same supply chain, in particular through advertising or labeling, unless the seller proves that they were unaware of it, or that it was adjusted by the time the agreement was concluded in at least a comparable manner to how it was made, or that it could not have influenced the purchasing decision;

    • The goods are delivered with accessories, including packaging, assembly instructions, and other instructions for use that you can reasonably expect; and

    • The goods correspond in quality or execution to a sample or model provided to you prior to concluding the purchase agreement.

  • Sections V.5 and V.6 of the terms and conditions shall not apply if we specifically warned you before concluding the purchase agreement that a certain property of the goods differs and you explicitly agreed to this when concluding the purchase agreement.

  • We are also liable for a defect caused by improper assembly or installation performed by us or under our responsibility according to the purchase agreement. This also applies if assembly or installation was performed by you and the defect arose as a result of a flaw in the instructions provided by us or a provider of digital content or digital content services, if it concerns a item with digital properties.

  • If a defect manifests within one year of receipt, it is presumed that the goods were defective upon receipt, unless the nature of the goods or defect excludes it. This period does not run for the time you cannot use the goods if you claimed the defect legitimately.

VI. Exercising Rights from Defects (Complaint Procedure)

  • You can claim a defect that manifests in the goods within two years of receipt, provided that the defect existed upon receipt. If fulfillment is to occur for a period longer than two years, you have rights from a defect that occurs or manifests during this time. If you claimed a defect legitimately, the time limit for claiming defects does not run for the time you cannot use the goods.

  • If the goods have a defect, you may demand its removal. At your choice, you may demand the delivery of new goods without defects or repair of the goods, unless the chosen method of defect removal is impossible or disproportionately expensive compared to the other; this is assessed in particular with regard to the significance of the defect, the value the goods would have without defect, and whether the defect can be removed by the other method without significant difficulty for the buyer. We may refuse to remove the defect if it is impossible or disproportionately expensive, particularly with regard to the significance of the defect and the value the goods would have without defect.

  • The following are not considered defects:

    • Normal wear and tear of goods corresponding to their nature, purpose, and intensity of use;

    • Changes in properties of goods arising as a result of use, wear, or maintenance;

    • Defects arising as a result of improper use, mechanical damage, unsuitable storage, or failure to follow maintenance instructions (especially washing, drying, or ironing);

    • Reduction in quality or functionality corresponding to the normal lifespan of the goods.

  • We will remove the defect within a reasonable time after it is claimed so as not to cause you significant difficulty, taking into account the nature of the goods and the purpose for which you purchased them. To remove the defect, we will take back the goods at our own expense.

  • You may request a reasonable discount or withdraw from the purchase agreement if:

    • We refuse to remove the defect or fail to remove it in accordance with section VI.3 of the terms and conditions;

    • The defect manifests repeatedly;

    • The defect is a material breach of the purchase agreement; or

    • It is obvious from our statements or circumstances that the defect will not be removed within a reasonable time or without significant difficulty for you as the buyer.

  • If the defect is insignificant, you cannot withdraw from the purchase agreement (within the meaning of section VI.4 of the terms and conditions); it is presumed that the defect is not insignificant. If you withdraw from the purchase agreement, we will refund the purchase price without undue delay after receiving the goods or after you prove that you have sent the goods back.

  • We are obliged to accept your complaint and issue a written confirmation upon receipt of the complaint, stating the date you filed the complaint, its content, the requested method of resolution, and buyer contact details for providing information about the resolution (if requested). The seller is entitled to assess the legitimacy of the complaint based on submitted documentation and physical assessment of the goods, including assessment of usage and wear (for goods whose nature assumes normal wear and tear, such as textile products, customary lifespan and usage level are considered when assessing defects).

  • The complaint, including defect removal, must be resolved and you must be informed no later than 30 days from the date the complaint is filed, unless we agree on a longer period with you. If the subject of obligation is the provision of digital content, including digital content delivered on a tangible medium, or digital content services, the complaint must be resolved within a reasonable time, taking into account the nature of the digital content or digital content service and the purpose for which you requested it.

  • We will inform you about the resolution of the complaint electronically via your specified email address.

  • After the period under section VI.8 of the terms and conditions expires without resolution, you may withdraw from the purchase agreement or demand a reasonable discount.

  • We are obliged to issue a confirmation stating the date and method of complaint resolution, including confirmation of repair and its duration, or a written justification for rejecting the complaint.

  • To exercise rights from defective performance, you are obliged to report the defect immediately after discovering it, or after you could have discovered it during timely inspection and with sufficient care. Specifically, rights from liability for defects in goods can be exercised via our email address info@onyxx.gg or telephone +420 723 203 692. In this notification, please provide a description of the defect and photos that demonstrate the defect. Also, remember to include your order number for easier pairing of the goods with the order.

  • The buyer is obliged to follow the manufacturer's or seller's instructions for use and maintenance when using the goods; breach of these instructions may affect the legitimacy of the complaint.

  • When exercising a right from a defect, you must tell us which right you have chosen and send or deliver the goods to the address: Záběhlická 24, 106 00 Prague 10, to the attention of Jaroslav Vomáčka. The goods should be packaged in suitable packaging during transport to prevent damage (ideally in protective film or a box with similar padding), should be clean, complete, and provided with all necessary labeling that formed part of the accessories upon delivery.

  • By exercising the right to claim the shipment from the carrier, you acquire rights under the transport contract instead of us, including claims for damages to the shipment for which the carrier is liable.

  • Anyone who has a right from defective performance is also entitled to reimbursement of costs reasonably incurred in exercising this right. However, if you do not exercise the right to reimbursement within one month after the period for claiming a defect has expired, a court will not grant the right if the seller claims that the right to reimbursement was not exercised in time.

  • Rights from defective performance cannot be exercised to an extent that would conflict with good morals, particularly if it constitutes an obvious abuse of rights at the seller's expense.

VII. Withdrawal from the Purchase Agreement

  • By withdrawing from the purchase agreement, our obligations are canceled from the beginning.

  • A consumer has the right to withdraw from a purchase agreement concluded via distance communication means without giving any reason within 14 days from the date of receiving the goods. If the subject of the agreement is the delivery of several pieces of goods delivered separately, the period runs from the date of receiving the last delivery of goods.

  • If a consumer withdraws from the agreement, they are obliged to send or hand over the goods to the seller without undue delay, no later than 14 days from withdrawal. The consumer bears direct costs associated with returning the goods. The consumer is only responsible for any reduction in the value of the goods that arose as a result of handling the goods in a manner other than necessary to familiarize themselves with their nature, properties, and functionality.

  • If you are a consumer, the following also applies:

    • A consumer cannot withdraw from the agreement in cases specified in Section 1837 of the Civil Code, particularly regarding:

      • The supply of goods manufactured to your requirements or customized to your personal needs (especially custom orders and made-to-order production pursuant to section II.4 of the terms and conditions);

      • The supply of perishable goods or goods with a short shelf life, as well as goods that were irreversibly mixed with other goods after delivery due to their nature;

      • The supply of goods in sealed packaging which, for health protection or hygienic reasons, are not suitable for return after you break the seal; and

      • The supply of digital content not delivered on a tangible medium after performance has begun; in the case of paid fulfillment, if performance began with the prior explicit consent of the consumer before the expiration of the withdrawal period, the consumer was informed that their right to withdraw thereby expires, and the business provided confirmation according to Sections 1824a (1) & (2) or Section 1828 (3) & (4) of the Civil Code.

    • Unless it is a case specified in the previous paragraph or another case where withdrawal is not possible, you have the right to withdraw from the purchase agreement within 30 days from the date you or a third party designated by you (other than the carrier) takes over the goods, or the last piece of goods (if you order multiple items within one order delivered separately), the last item or part of a shipment (consisting of several items/parts), or the first delivery of goods (if regular delivery over an agreed period is specified);

    • In the case of such withdrawal, you bear the costs associated with returning the goods (do not send goods back "cash on delivery");

    • Goods received from us must be returned without undue delay, no later than 14 days from withdrawal from the agreement, in the same manner as delivered, to the address: Záběhlická 24, 106 00 Prague 10, to the attention of Jaroslav Vomáčka;

    • Following the return of the goods, we will refund all funds received (excluding delivery costs) in the same manner and without undue delay, no later than 14 days from your withdrawal; all funds returned by the seller are paid cashlessly by bank transfer, to your card, or to a third-party service wallet depending on the chosen payment method;

    • We are also entitled to return funds to you upon return of the goods or in another manner if you agree and no additional costs arise for you;

    • If you withdraw from the purchase agreement, we are not obliged to return received funds before we receive the goods or before you prove that you sent the goods back, whichever occurs first;

    • The method of returning goods and refunding funds may always be agreed upon differently in advance;

    • We are entitled to unilaterally set off claims for damage to the goods against your claim for a refund of the purchase price;

    • In cases where you have the right to withdraw from the purchase agreement in accordance with Section 1829 (1) of the Civil Code, we are also entitled to withdraw from the agreement at any time up until you take over the goods. In such a case, we will refund the purchase price without undue delay cashlessly to your designated bank account;

    • If we provide a gift together with the goods, the donation contract is concluded with a resolutive condition that if you withdraw from the purchase agreement, the donation contract regarding such gift loses effect, and you are obliged to return the provided gift together with the goods.

      In the event that the buyer requests an exchange of goods due to an incorrect selection (e.g., an inappropriately chosen size or variant), the seller may accommodate such a request beyond the scope of their statutory obligations. The first such exchange of goods is provided by the seller free of charge (the buyer only bears the costs of returning the goods to the seller). In the case of a repeated request for an exchange of goods within the same order, the buyer is obliged to pay the seller the costs of re-delivering the newly selected goods according to the price list of the chosen carrier.

      VIII. Out-of-Court Dispute Resolution

      We handle consumer complaints via electronic mail. Complaints can be sent to the email address info@onyxx.gg (neither the phone number nor Discord serve this purpose). Information about the resolution of a complaint will be sent to your email address. No other rules for handling complaints are established. In the event of any dispute or complaint, you as a consumer may first contact us as the seller via the email address. The seller undertakes to resolve the initiative without undue delay.

      As a consumer, you have the right to an out-of-court settlement of a consumer dispute arising from a contract concluded with the seller. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for such out-of-court dispute resolution. You can submit a proposal to initiate out-of-court consumer dispute resolution, in particular through the form available on the website of the Czech Trade Inspection Authority. Out-of-court resolution of a consumer dispute is initiated exclusively at the request of the consumer, and participation in this proceeding is free of charge for the consumer.

      The European Consumer Centre Czech Republic (Evropské spotřebitelské centrum Česká republika), with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

      You can also submit a complaint to a supervisory or state oversight authority. We are authorized to sell goods on the basis of a trade license. Trade control is carried out within its scope of competence by the relevant Trade Licensing Office (Živnostenský úřad). Supervision over the area of personal data protection is exercised by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů). The Czech Trade Inspection Authority exercises, among other things, supervision over compliance with the Civil Code and the Consumer Protection Act to a defined extent.

      IX. Final Provisions

      As a buyer, you assume the risk of a change in circumstances within the meaning of Section 1765 (2) of the Civil Code.

      If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. The choice of law according to the previous sentence does not deprive a buyer who is a consumer of the protection afforded to them by provisions of the legal order from which cannot be derogated by agreement and which would otherwise apply in the absence of a choice of law pursuant to Article 6 (1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

      We hereby declare that our business activity is primarily focused on the Czech Republic and Slovakia. Any language versions of the online shop serve purely for informational purposes.

      The purchase agreement is concluded in the Czech language. If a translation of the text of the concluded purchase agreement is created for your needs, the interpretation in the Czech language shall prevail in the event of a dispute over the interpretation of terms; the same applies to these terms and conditions.

      The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

      These terms and conditions take effect on March 1, 2026, and fully replace all previously effective provisions.